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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelly Boles

Kelly Boles

March 10, 2025

5  out of  5
rating by Kelly Boles
"Highly recommend. I have been with Neil Helton State Farm for many years. Any time I have any questions, I get quick responses. It’s been so easy to add or remove things from my policy. They always take the time to explain everything. I’ve had a great experience."
We responded:
"Kelly, thanks for the kind words. We have truly enjoyed our relationship with you too. People like you make this job enjoyable. "
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Shannon Adcock

March 10, 2025

5  out of  5
rating by Shannon Adcock
"Absolutely appreciate this insurance company! They always give you honest advice. I trust all Neil Helton and his crew. They all go above and beyond!"
We responded:
"Thanks Shannon, I was just thinking about how long we have been together. It is always fun to share in the lives of our clients, thanks for the last 20 plus years you have shared with us. "
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todd ferrell

March 8, 2025

5  out of  5
rating by todd ferrell
"Great Customer Service!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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keith boren

February 28, 2025

5  out of  5
rating by keith boren
"Everyone is so helpful. They are very knowledgeable about their products and how they can help you with your needs. Been using them for decades. Wouldn't go anywhere else."
We responded:
"Keith, thank you for taking time to acknowledge us. We appreciate your business and the Relationship we have with you. "
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Laura Owen

February 25, 2025

5  out of  5
rating by Laura Owen
"I have been with Neil Helton State Farm for YEARS!! I can't think of a better account representative than Brittany Hillis! She is amazing. Always takes care of everyone in my family. She is better than Jake w/ State Farm!"
We responded:
"Laura, thank you for your kind comments. Brittany is special, I promise she cares so much about helping customers and is tireless in her pursuit of getting the right solutions for people. It is nice to have clients like you who notice and compliment my employees. I love them like my own family. As for Jake, his job is cake, and I agree he couldn't keep up with her. "
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Mara Prosser

February 25, 2025

5  out of  5
rating by Mara Prosser
"Absolutely love everyone in this office. Crystal is the best! They always have your best interests at heart and will treat you like family. I have dealt with other state farm offices and I promise this office is your best choice. The ladies at Neil Helton's got me better coverage for less money."
We responded:
"Mara, thanks for your review. I love it when people take the time to notice my team. They are an extension of my family, and we go through this process of running an agency like it's our own child. Crystal is never in a bad mood and always is a source of cheer. We appreciate your business and again, thank you for the kind words. "
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Kim Cantrell

February 14, 2025

5  out of  5
rating by Kim Cantrell
"Love them... Wendy always helps me or answers any questions I might have."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Vanessa Dyer

February 11, 2025

5  out of  5
rating by Vanessa Dyer
"Wendy at Neil Helton’s State Farm is always so helpful and quick to get whatever I need taken care of. The whole office is amazing . If you’re looking for a new provider I recommend them!"
We responded:
"Thank you, Vanessa! We recommend you too for all your hair needs! Unfortunately, Neil doesn't have that need...😂"
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Sonya Morton

February 10, 2025

5  out of  5
rating by Sonya Morton
"I have been with this company for over 20 years and have never had any problems at all. The atmosphere is very friendly and very personable. They are quite to respond to all situations that may come up. There are personal phone calls and all my phone calls have been returned if a message was left, during business hours or after. I would recommend Neil and Wendy and the others for all your insurance needs."
We responded:
"Sonya, Thanks for your kind words. As you know this relationship works both ways and you are always a breath of fresh air to us. Thanks for lifting us too! "
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Tiffany Garrett

January 27, 2025

5  out of  5
rating by Tiffany Garrett
"Was very professional and helped me with all my needs will recommend and got lower prices !!!"
We responded:
" Tiffany, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Debra Kirby

January 24, 2025

5  out of  5
rating by Debra Kirby
"I would like to thank the ladies at state farm Neil Helton location. They are always helpful, informative, and sweet as can be. I highly recommend them for all of your insurance needs!"
We responded:
"Thanks Debra, I appreciate you taking the time to mention this. Over the years we have become a family, and I have a lot of trust in them. They make time for people, genuinely care about people and try their best to provide solutions. I also appreciate you as a customer and the commitment you have made to us. Thank you "
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Tori Watts

January 23, 2025

5  out of  5
rating by Tori Watts
"Great place to do business. Crystal is very friendly and easy to work with."
We responded:
"Thank you, Tori. Crystal is very much a people person and easy to talk to. I appreciate your business and your feedback."
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Leanne Fisher

January 23, 2025

5  out of  5
rating by Leanne Fisher
"We have been very pleased with the service we receive from Neil and his team. Wendy is always very responsive when we need to change or update our coverage and is willing to take the time to explain when we have questions about our plans. Our claims have been handled quickly with the agency walking us through everything we needed to do. If you’re looking for a new agent, we highly recommend Neil and Wendy!"
We responded:
"Thanks Leanne, relationships work two ways, and you have been wonderful to work with too. I appreciate your business, "
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Sean Kelly

January 23, 2025

5  out of  5
rating by Sean Kelly
"Neil and Brittany are a pleasure to work with and always extremely helpful. And they work to get you the best rates."
We responded:
"Sean, thanks for the kind words. We really want to have relationships with our clients and know how to best serve them. I appreciate you taking time to establish our relationship, it makes everything work better. Have a fantastic 2025!"
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Megan Taylor

January 22, 2025

5  out of  5
rating by Megan Taylor
"Brittany has always been super helpful and diligent when needed! She is awesome!"
We responded:
"Thank you, Megan, you are absolutely correct Brittany has an unbelievable work ethic and will always try to accommodate our clients. I really appreciate your business and you taking the time to compliment us. "
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Kim Gullett

January 17, 2025

5  out of  5
rating by Kim Gullett
"I wouldn't have insurance with anyone else. My family has had State Farm for over 40 years. Wendy is a true asset to the business. She is so easy to work with and she always remembers you by name and your family!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kelly Stewart

January 16, 2025

5  out of  5
rating by Kelly Stewart
"Wendy is the BEST!!!! State Farm has been taking care of my family for 3 generations."
We responded:
"Thanks Kelly, we have enjoyed your years of commitment to us, and rest assured we reap the benefits of laughter and smiles from you!! Thanks, Again"
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Anthony Miles

January 16, 2025

5  out of  5
rating by Anthony Miles
"Neil Helton’s office is always courteous, Wendy is awesome and always help with my insurance needs. They are the best. Thank you."
We responded:
"Anthony, I appreciate your review! We are delighted to know you had a great experience with Wendy and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Anthony Victory

January 15, 2025

5  out of  5
rating by Anthony Victory
"Brittany takes care of my families needs. Great people!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Caren Davis

November 6, 2024

5  out of  5
rating by Caren Davis
"I’ve been so pleased with Neil Helton as my State Farm agent! I don’t feel like I’m just a number with Neil, as he reviews my insurance annually and determines if everything is still the right fit for me. He has always been responsive and receptive to any questions I might have, and I feel like I get a very personalized experience with him. His office staff is top-notch, and they are knowledgeable, friendly, and professional. I’ve had to file a few claims in the past few years, and Neil and his staff have made it such a simple process. I HIGHLY recommend Neil Helton for all your insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chikanenomiko

June 6, 2024

1  out of  5
rating by Chikanenomiko
"We wanted to like this place because our friend recommended them but we just can't. We had so many issues from the quote online not matching what was said and no way to fix it, to being hounded over a stupid beacon thing for the Drive Safe program (it was NOT our fault, the first beacon was lost, and the second one came broken) and then a HUGE increase in our premium at renewal even though we have never been in accidents/have tickets ect. I guess they explained that it was because parts for our car went up, but why was I able to go back our old company (actually I got quotes from an insurance broker and they were all way cheaper than SF) and get back at the quote I started with? I thought it would be nice to have an agent that we could talk with in town when we needed help, but our old agent never gave me these kind of untrustworthy vibes. We only tried SF because they were closer, not cheaper. This was an awful first experience and I'm not sure we'll ever try SF again."
We responded:
"I apologize for the unsatisfactory experience you had. Throughout the course of two decades, our main focus has been on establishing strong connections with our customers, treating them as cherished friends and trusted colleagues. Regrettably, we overlooked this particular opportunity, and we aim to gain valuable insights and improve as a result."
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donna love

April 16, 2024

4  out of  5
rating by donna love
"I like it but they keep going up sooooo"
We responded:
"Thanks Donna, I'll be happy to meet with you and discuss ways we can address issues. "
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Connie Zahn

September 6, 2023

5  out of  5
rating by Connie Zahn
"We Enjoy having Neil Helton and their staff at State Farm for all our insurance needs"
We responded:
"Thank you so much for the five stars! We look forward to seeing you here. :)"
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Angela Spencer

June 23, 2023

5  out of  5
rating by Angela Spencer
"My favorite insurance company"
We responded:
"Thank you for your review! We appreciate your business!"
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Debbie Sherman

June 9, 2022

5  out of  5
rating by Debbie Sherman
"Great customer service."
We responded:
"Thank you for the great review! "